Frequently Asked Questions
Please allow 2 business days for your order to be dispatched. If you still have not received a shipping confirmation, please check your junk/spam inboxes as it may have been received in there.
Yes we do, although you will need to send us an email prior to checking out & we will give you an accurate postal cost.
Your card was only charged once. What you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.
Send us an email
Our business hours are Monday – Friday 9am – 5pm AEST. Please allow 2 days for a response, of course we endeavour to respond sooner. x